Writing Portfolio
Twenty-five years of technical documentation, starting with hardware install guides for Juniper's networking equipment — where an unclear instruction stalled real deployments in real racks. These case studies show the work.
Case Studies
01
System Log Messages
Five before/after rewrites of Juniper syslog messages — each targeting a specific failure mode in operator-facing writing.
02
AI Assistant Interface
A content design critique of the HPE Networking AI assistant — three response patterns, and what changes when the writing works for the user.
03
Documentation Systems
How I design and run documentation at scale — pipelines, tooling, quality controls, and the AI-assisted workflow I built at HPE/Juniper.